Incumbent communication service providers are often saddled with the legacy of separate systems handling the charging, billing and customer care not only for each service but also each payment type, prepaid and postpaid. With consumers increasingly demanding innovative multimedia packages tailored to their lifestyle, such legacy systems environments can seriously affect competitiveness and the ability to retain customers. The good news for providers is that in a recent report by UK communication regulator Ofcom, their research shows people are unwilling to give up their communications services, even in a recession. The bad news is they now demand better value than ever before, more control over their spending and there is no question they will quickly migrate if dissatisfied with their current provider. Therefore providers need to offer focused targeted packages as well as flexibility in promotions across all services and payment types. They must also offer the simplicity and convenience of one-stop customer care covering all their services if they want to retain customers. At the same time operational costs also need to be controlled to pay for the better value deals their customers insist on. Without a doubt, for many providers it is now time to invest in a unified revenue management solution based on convergent charging and billing as a strategic platform to address their core business drivers of revenue stimulation, increased innovation and cost reduction.

 

Case Studies  - Products - Company Profile

 

In early 2009, Cosmofon, the second largest telecommunication service provider in Macedonia, launched a WiMAX solution to business customers throughout the country.

MobiSud, targeting the Maghreb (Tunisian, Morrocan and Algerian) community in France, was the first mobile virtual network operator (MVNO) to be launched on French mobile operator, SFR’s new mobile virtual network enabler platform (MVNE). Today Simpleo, a 100% owned subsidiary of SFR, are managing the MVNE platform that now supports 2 separate MVNO businesses, soon to be extended to 4 in 2009.

Care for a Global Satellite Service Provider

Driving greater efficiency and customer service In July 2008, Thuraya, a United Arab Emirates based satellite communication services provider, concluded a project to migrate its billing system operations to LHS’ BSCS iX Release 2.